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PREFACE
revised on 23 Aug 2017
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in the Kenyan privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

COPYRIGHT
All content included in or made available through any Wagon Shopping Limited, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software is the property of Wagon or its content suppliers and protected by Kenya and international copyright laws. The compilation of all content included in or made available through any Wagon Service is the exclusive property of Wagon Shopping Limited and protected by Kenya and international copyright laws.

TRADEMARKS
Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Wagon Service are trademarks or trade dress of Wagon in Kenya and other countries. Wagon trademarks and trade dress may not be used in connection with any product or service that is not Wagon’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Wagon. All other trademarks not owned by Wagon that appear in any Wagon Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Wagon.

YOUR ACCOUNT
If you use any Wagon Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Wagon does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Wagon Services only with involvement of a parent or guardian. Alcohol listings on Wagon are intended for adults. You must be at least 18 years of age to purchase alcohol, or use any site functionality related to alcohol. Wagon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

COPYRIGHT COMPLAINTS
Wagon respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us via email.

DO WE USE COOKIES
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We use cookies to:
     • Help remember and process the items in the shopping cart.
     • Understand and save user's preferences for future visits.
     • Keep track of advertisements.
     • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If users disable cookies in their browser: If you turn cookies off, some features will be disabled. Some of the features that make your site experience more efficient and may not function properly.
However, you will still be able to place orders
Ticket ordering, Session data, Geographical localization over the telephone by contacting customer service.

THIRD PARTY DISCLOSURE
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

REFUNDS & REPLACEMENT
In case any product delivered through Wagon isn’t as described on the website, you are entitled to a replacement, upon return of the delivered product. In the case that the desired product is out of stock, you are entitled to either a replacement or a refund.

PRICING
All prices put on the website are suggested retail prices of the product as provided by a manufacturer, supplier, or retailer. We regularly check List Prices against prices recently found on Wagon and other retailers.
With respect to items sold by Wagon, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the correct price of an item sold by Wagon is higher than our stated price, we will, at our discretion, either contact you for instructions before delivery or cancel your order and notify you of such cancellation. Other merchants may follow different policies in the event of a mispriced item.

FAIR INFORMATION PRACTICES
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email within 7 business days.
We will notify the users via in-site notification within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM ACT
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
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